Shipping Policy – Maison Beneci
Shipping Policy – Maison Beneci
1. Order processing times
All orders are processed within 24 to 48 hours (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with a tracking number.
2. Home delivery
Home delivery is free . Depending on the volume of orders to be processed, the delivery time is estimated between 5 and 15 working days .
3. Delivery areas
Maison Beneci ships to France, Europe, and internationally . If your country is not listed when ordering, please contact us at contact@maisonbeneci.com .
4. Order tracking
Once your order has shipped, you will receive a tracking link to follow its progress in real time. You can also check your tracking via our dedicated page.
5. Delays and loss of packages
If your package takes longer than expected, we invite you to wait a few extra days and check the tracking. If you have any problems, contact our customer service at contact@maisonbeneci.com .
6. Address errors and returns to sender
Please make sure you enter the correct shipping address when placing your order. In the event of an error, we cannot be held responsible for undelivered packages. If the package is returned to us, we can reship it after paying the new shipping costs.
7. Customs fees and taxes
For orders outside the EU, customs duties or local taxes may apply. These charges are the customer's responsibility and vary according to the customs regulations of the destination country.
8. Contact
If you have any questions about your delivery, please contact us at contact@maisonbeneci.com or via our online form.